Reference

How rockcitywagers Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and what we do with it.

Account data kept securePayPal, Venmo, Play+ transaction privacyYour right to access or delete dataUS state law complianceClear opt-out paths
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rockcitywagers How rockcitywagers Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are the two pillars we build every data decision around. Here is what that looks like in practice across the four areas that matter most to your account.

Encryption in Transit and at Rest

All data exchanged between your device and our servers — including PayPal and Venmo transaction references — travels over TLS encryption. Stored account data is encrypted at rest using industry-standard protocols.

Cookie and Tracking Controls

We use session cookies for lobby preferences and analytics cookies to understand how pages are used. You can manage cookie consent through the banner shown on first visit or through your browser settings at any point.

Data Retention and Deletion

Active account data is held while your account remains open. Once you close your account, we retain only what state law or financial regulations require, then delete the rest on a rolling schedule.

Your Right to Access and Correct Data

You can request a copy of the personal data we hold about you at any time. If anything is inaccurate — a misspelled name, an outdated address — submit a correction request via live chat or email and we will update it promptly.

PRIVACY CONTACT

How to Reach Us About Your Privacy

Questions about your data don't need to wait. You can reach our privacy team through any of the channels below. For account-specific requests — data access, correction, or deletion — have your registered email address ready so we can verify your identity before making any changes.

Team online

Live Chat

Start a chat session from your account dashboard. Our support team can log a formal privacy request or direct you to the right form for data access or deletion.

Email Support

Send your privacy request to the support address listed in your account settings. Include your registered email and the specific action you are requesting.

Account Settings

Some data preferences — including marketing email opt-outs and cookie choices — can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy at rockcitywagers

Players in Pittsburgh and Newark ask us similar questions about data, cookies, and payment privacy. We have pulled the most common ones together here so you get a straight answer without digging through the full policy.

We collect your name, email, date of birth, and mailing address at registration. Identity verification adds a government-issued ID check, required under applicable state law before you can deposit or withdraw.

We receive only a transaction reference and the last four digits of your payment account. That data is shared only with the relevant processor — PayPal or Venmo — to complete and verify your transaction, not with marketers or unrelated third parties.

Yes. Submit a data-access request through live chat or the support email address in your account settings. We will verify your identity first, then provide a summary of the data we hold.

Open your account settings and toggle off the marketing email preference, or click the unsubscribe link at the bottom of any promotional email we send. Changes take effect within one business day.

We delete most personal data after account closure. Where state financial regulations or anti-fraud obligations require retention, we keep only that minimum and delete it on schedule once the retention window expires.

Yes. When you use a Play+ prepaid card to fund your account, we handle that transaction data under this same policy. Play+ also has its own published privacy terms that apply to how it processes transactions on its end.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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